Our customers count on reliable supplies, consistent quality and expert technical assistance. Assuring this is SCA Containerboard Customer Service, which includes a wide range of essential customer services.
The Technical Customer Service Network, for instance, helps customers through a creative process involving sales offices (Technical Customer Service), the mills (Technical Service managers) and the R&D Centre.
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Every customer, every application and every region is unique. Each situation requires appropriate knowledge that must be brought together by sharing the right skills and experience. At SCA Containerboard this role is undertaken by the Technical Customer Service Network (TCS Network).
The TCS Network addresses the needs of our customers through a creative process that involves close cooperation between the sales offices (Technical Customer Service), the mills (Technical Service managers) and the R&D Centre. Knowledge and perspectives are shared. Paper properties and operations are analysed and discussed. With this 360-degree view, the optimum technical solution can be devised and implemented.