Sales Offices

SCA Containerboard sales offices coordinate all the services necessary to ensure not only a secure paper supply, but also comprehensive customer support.

SCA Containerboard sales offices coordinate all the services necessary to ensure not only a secure paper supply, but also comprehensive customer support. Business Intelligence keeps customers informed about the market. Supply Chain Services assures reliable product supply. The Administrative Service Centre provides trouble-free ordering and invoicing. And highly experienced Technical Customer Service (TCS) representatives support our customers with all technical matters. This can even include special on-site trials, where TCS experts advise on process optimisation.

Business Intelligence
One of the most valuable tasks carried out by the SCA Containerboard sales offices is the sharing of business intelligence with customers. This can include a broad array of critical industry information, covering such matters as trends and market evolution, new applications, retail demands, logistics development, evolving industry standards and environmental issues.

Administrative Service Centre
Listening to our customers, understanding their needs and implementing flexible and pragmatic solutions – this is the essential mission of the SCA Containerboard Administrative Service Centre. Our highly experienced personnel ensure that administrative matters are made easy for our customers. This is achieved, for example, through automated invoicing and labelling, standardised European document formats, adopting best practices, and monitoring KPIs for continual improvement.